McDelivery

McDonald’s India (West and South) is running McDelivery Service (hereinafter referred to as “McDelivery”).
HRPL’s website viz. www.mcdelivery.co.in; and/or
HRPL’s mobile site viz. m.mcdelivery.co.in; and/or
HRPL’s mobile applications viz. McDelivery India – West & South which is available on Android, Windows, Blackberry and Apple Store.
It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise.
The acceptance of order shall be at the entire discretion of HRPL.
It is clarified that McDelivery is not available at all restaurants of McDonald’s India/HRPL. To check whether McDelivery is available in your area, customers need to :
log on to HRPL’s website viz. www.mcdelivery.co.in; and/or
check the HRPL’s mobile site viz. m.mcdelivery.co.in; and/or
check the HRPL’s mobile applications viz. McDelivery which is available on Android, Windows, Blackberry and Apple Store.
HRPL reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of HRPL’s which would render impossible or delay the fulfillment of its obligations.
HRPL reserves the right to refuse or to accept or to cancel any order from any customer beyond the delivery area or otherwise.
Delivery orders are subject to:
Customer addresses falling in the delivery area (area within which McDelivery is available) of the nearest restaurant. The delivery area is defined from time to time by HRPL at its discretion and is subject to change.
The delivery address being mapped to the nearest restaurant that delivers in customer area.
Availability of McDonald’s products.
In case the delivery locality is not listed in the restaurant map, delivery orders cannot be placed.
Once the order has been placed it cannot be changed or cancelled by the customers for any reason.
The price of McDonald’s products in all States where HRPL is operating its restaurants is inclusive of the Goods and Services Tax (GST) at applicable rate.
The price of McDonald’s products is exclusive of delivery charges. The customer is liable to pay delivery charges (on the order placed through McDelivery) as applicable in that particular city.
HRPL shall use its best efforts to meet the scheduled delivery time conveyed by the McDelivery Call Center on the phone to the customer, however, it does not guarantee these delivery timelines in every case. HRPL shall not have any liability to customer if the customer’s order fails to meet in whole or in part such scheduled delivery time.
It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through McDelivery. If customer or appropriate person fails to be present for McDelivery, HRPL is entitled to charge the customer in full the amount of order and the cost of delivery
Upon delivery, customer shall pay in cash all charges (including delivery charges mentioned above) incurred in connection with the order. Alternately, while placing the order on the McDelivery website www.mcdelivery.co.in, customers may choose the online payment option, upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under HRPL’s control, and HRPL is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by customers in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified HRPL and its affiliates in this regard.
HRPL reserves the right to reject the Delivery order or to cancel the same once it is accepted:
In case HRPL is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order.
In case of non receipt of payment in full or in part in any previous order.
In case of abuse to any employee/ representative /riders of HRPL in any previous incident.
If there is a trend of order cancellations.
If there is a trend of frequent complaints and consequent replacements.
If customer has provided wrong, inaccurate, incomplete or incorrect address.
If customer’s address is not falling in defined delivery area of the nearest or any other restaurant or beyond the delivery area of HRPL.
In view of difficult operating conditions for McDelivery like heavy traffic or bad weather condition or New ’Year’s eve, during Ganesh festival, Christmas and Navratri, political rallies etc.
In any other event at the sole discretion of HRPL, without the need to assign any reason or explanation.
Menu and prices are subject to change without notice.
HRPL may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving notice.
HRPL reserves the right to send to the customers registered with McDelivery, promotional electronic mails and Short Message Service (SMS) though the mobile numbers of such customers may be registered with the DND (Do Not Disturb) services.
By registering on McDelivery, you allow HRPL to contact you for offers and updates relating to your account.
Coke Zero is not recommended for children below 12 years or for pregnant women or for phenylketonurics.
Types of information we collect and how it is used:
When using Online Services i.e. when ordering or registering on HRPL’s website or Mobile Applications or when participating in a survey or submitting website feedback, you may be asked to enter your name, email address, mailing address, telephone number and/or other details. HRPL gathers such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products, or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry in one of our contests or sweepstakes. If you do not agree or consent to submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted.
Further information on how we use your personal information when using our Internet ordering system:
When using the HRPL’s internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.
Credit card and netbanking details:
HRPL does not store any of your credit card and/or netbanking details. We work with third-party secured payment providers to handle online transactions who might store card information based on the user’s consent.
Third Party Disclosure:
HRPL may share personal information within the McDonald’s Family. The McDonald’s Family includes McDonald’s Corporation, our franchisees, our subsidiaries and our affiliates. Personal information that you submit to HRPL may be disclosed to a third party; such as our vendors/suppliers and/or agents, who are employed to provide some of our services such; to meet the purpose for which it was submitted. Of course, any use of this information by the McDonald’s Family will comply with this Policy. Occasionally, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not wish to receive such materials, requests should be made directly by contacting us at the email or postal address listed below.
Access and Security:
HRPL will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. You can access and edit/modify your personal information i.e. name, postal address and contact details at any time. HRPL will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.
Sensitive Information:
HRPL will not collect, use or disclose sensitive information except with your specific consent.
Click Stream Data:
Each time you visit the our website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. HRPL may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. HRPL may use this information to evaluate and improve our website.
Cookies:
“Cookies” are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies allow the website to remember important information that will make your use of the sites more convenient. Like most websites, HRPL uses cookies for a variety of purposes in order to improve your on-line experience. e.g., we track the total number of visitors to our website on an anonymous aggregate basis. We may also employ cookies so that we recognize you when you revisit our sites and to keep track of the items/pages you view on our website to help us customize your experience. For example, once you have placed an order you may be offered the opportunity to personalize your order so that the system remembers it for future use.
We may associate personal information with a cookie file in those instances.
With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
Links to Other Sites:
The policies of HRPL’s website may vary from other McDonald’s sites operated by other McDonald’s entities, however because of local customs, practices or laws or due to circumstances unique to those sites. In all cases, however, we will honour the commitments to our customers set forth in this policy regarding the collection and use of personal information.
Changes to Our Privacy Policy:
If we change our Policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.
Consent:
By using this mobile app, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.
Cashback or Discount on Payment page:
Cashback or Discount offered on the payment method selection page of HRPL is given by the respective payment method partners/third parties. These discounts are not being provided by HRPL.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website/mobile app or in the Terms and Conditions that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Terms and Conditions or on any related Website/App is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Terms and Conditions or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Terms and Conditions or on any related Website/App, should be taken to indicate that all information in the Terms and Conditions or on any related Website/App has been modified or updated.
Proprietary Rights
All materials on the Website/App, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by HRPL. You acknowledge and agree that all Material on the Website/App is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in the Website/App, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of HRPL. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize the App or any part of the Material for any purpose other than its intended purposes is strictly prohibited.
The Website/App may not be used in connection with any commercial purposes, except as specifically approved by HRPL.
Prohibited Use
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, central or state or local regulations, rules or laws;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of Terms and Conditions or of any related Website/App, other Website/Apps, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of McDelivery Services or any related Website/App, other Website/Apps, or the Internet. We reserve the right to terminate your use of McDelivery Services or any related Website/App for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
All products and services delivered to you through McDelivery are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our franchisee/s, affiliate/s, directors, officers, employees, agents, contractors, interns, vendors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured via McDelivery, or for any other claim related in any way to your use, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the any content (or product) posted, transmitted, or otherwise made available via McDelivery, even if advised of their possibility.
Indemnification
You agree to indemnify, defend and hold harmless us and our franchisee/s, affiliate/s, directors, members and any persons, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
In case of any dispute with respect to McDelivery, the decision of HRPL shall be final and binding on all concerned. Disputes, if any, are subject to the jurisdiction of the competent court/s at Mumbai only.
It is clarified that, by placing an order/s through McDelivery Number, a customer unconditionally and fully accepts all above terms and conditions of McDelivery.