At McDonald’s you are not just given a job but an opportunity to make a career out of it.
Delivery Rider Expert
Locations
South & West
Primary responsibility
The delivery rider required to deliver food to customers
Qualification
10th/SSC Pass
Typical Work Experience
0 to 10 Years
Key Responsibility Areas
Delivering food to customer within a 5km radius
Requirement
- Smart phone with data plan
- Own a bike with Valid licence (geared/ non geared – basis bike)
- Bike documents – RC, PUC, Insurance
- Aadhar card, Bank account, SSC certificate
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Trainee Floor Manager – Restaurant Operations
Locations
Surat (Gujarat)
Primary responsibility
- To manage daily operations through managing people, product and equipment
- To deliver outstanding Quality, Service, Cleanliness & Value
- Excellence In workplace safety and business results on supervised shifts
Qualification
Any Graduate, preferably Hotel Management Graduate
Typical Work Experience
Fresher
Reports into
Restaurant Manager
Key Responsibility Areas
Principal Accountabilities
The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
1. people
- Demonstrating leadership by setting the pace and communicating effectively
- Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
- Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
2. Workplace Safety/Security
- Follows and enforces McDonald’s security procedures
- Reports all safety concerns to Shift Manager/Restaurant Manager
- Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc.
3. QSC & Sales Building
- Manages shifts with supervision and/or areas without supervision
- Preparing people equipment and product for the shift
- Frequently talking to customers to measure and improve their satisfaction with their McDonald’s experience
- Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
- Is able to perform all crew stations, including maintenance
4. Food Safety/Sanitation
- Properly executes, enforces and manages all food safety, sanitation requirements
5. Profit
- Controls labor, waste, cash, and yields while managing a shift
6. Administration
- Uses proper security and verification procedures when handling deposits and the contents of the safe
- Completes safety checklist and hazard log
- Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits
Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Trainee Manager – Restaurant Operations
Locations
South & West India
Primary responsibility
- To manage daily operations through managing people, product and equipment
- To deliver outstanding Quality, Service, Cleanliness & Value
- Excellence In workplace safety and business results on supervised shifts
Qualification
Any Graduate, preferably Hotel Management Graduate
Typical Work Experience
0 – 2 years, preferably from Ecommerce / QSR / Retail sector
Reports into
Restaurant Manager
Key Responsibility Areas
Principal Accountabilities
The Trainee Manager’s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
1. people
- Demonstrating leadership by setting the pace and communicating effectively
- Use basic human relations, communications and follow up skills and treating crew as internal customers
- Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
- Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
- Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews
2. Workplace Safety/Security
- Follows and enforces McDonald’s security procedures
- Records and acts upon all hazards identified during shift
- Reports all safety concerns to Shift Manager
- Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc
3. QSC & Sales Building
- Manages shifts with supervision and/or areas without supervision
- Preparing people equipment and product for the shift
- Frequently talking to customers to measure and improve their satisfaction with their McDonald’s experience
- Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
- Uses SOCs to verify crew performance & give feedback to the person and the management team
- Is able to perform all crew stations, including maintenance
- Follows up on the maintenance person or contract cleaner during the shift
- Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
- Responds to customer flow and makes necessary adjustments
4. Food Safety/Sanitation
- Properly executes, enforces and manages all food safety, sanitation requirements
5. Profit
- Controls labor, waste, cash, and yields while managing a shift
6. Administration
- Uses proper security and verification procedures when handling deposits and the contents of the safe
- Completes safety checklist and hazard log
- Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Fast Track Restaurant Manager
Locations
South & West India
Primary responsibility
To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.
Qualification
Any Graduate
Typical Work Experience
Experience of 4 to 7 years in QSR, Retail or Hotel industry
Reports into
Deputy Manager – Operations
Key Responsibility Areas
QSC/Sales Building
Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
- Understands the critical restaurant systems that produce consistently high levels of QSC
- Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
- Gains complete knowledge of maintenance of equipment, facility and grounds.
- Ensures food quality and 100% customer satisfaction.
Business Results
- Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
- Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
- Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
- Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
- Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.
People
- Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
- Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
- Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Guest Experience Leader
Locations
South & West
Primary responsibility
The Guest Experience Leader interacts with the guest at every stage of the Customer Journey thus ensuring customer satisfaction.
Qualification
Hotel Management Graduate
Typical Work Experience
1 to 3 Years
Key Responsibility Areas
- Partners with maintenance and dining room crew to ensure that the restaurant is clean, well-maintained, and properly equipped to meet guests’ needs at all times
- Pays special attention to assist families with children and guests with special needs throughout the customer journey (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
- Provides a personalized, authentic greeting/farewell to guests entering/leaving the restaurant, opening the door when possible
- Stays informed and shares restaurant promotions and special offers with guests . Engages and assists guests with ordering using the self-order kiosks and can capably troubleshoot common issues
- Encourages guests to download and use the Mobile Order & Pay app, and is able to answer basic questions*
- Assists guests with seating (e.g., retrieving high chairs) and helps with table service delivery when able
- Conducts check-ins with guests to inquire about the food and restaurant experience, ensuring that they have everything they need (e.g., coffee refills, napkins, straws, newspapers)
- Confidently handles guest concerns using service recovery and knows when it is appropriate to escalate an issue to management
- Identifies potential areas of improvement or factors that may negatively impact the guest experience and shares these with management
- Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Senior Manager – Regional/Retail Marketing
Locations
Mumbai
Primary responsibility
- To oversee development and implementation of all store-led regional marketing activities (ex: activations, alliances, events, etc), thereby achieving the organization sales plan.
- To drive consumer engagement with meaningful activations and events. Direct the efforts of the store teams and coordinate at both strategic and tactical levels with Business Operations & other functions of the Organization.
- To execute in-store brand and campaign elements (visual merchandising).
Qualification
MBA/Post Graduation in Marketing
Typical Work Experience
8 to 12 Years Experience in Regional Marketing for Apparel retail (preferred)/ Other Retail or Trade Marketing
Reports into
Director – Marketing & Communications
Key Responsibility Areas
- Align the store-led regional marketing initiatives to corporate marketing strategy.
- Support in execution of the Annual plan.
- Design & lead the execution of marketing strategy to drive restaurant sales & increase footfall across regions
- Conceptualise programs for focus stores and execute the programs by empowering store managers
- Execute the brand and consumer engagement programs in-store; including in-store communication changes from time to time
- Liaise with corporate marketing team for all the inputs regarding local media for increasing the effectiveness of ATL/BTL campaigns
- Deal with partners, activation agencies and production vendors to ensure timeliness, quality and at-right-cost
- Allocate and track marketing budget spend across regions and initiatives
- Review the regional marketing communicati
- Leverage analytics to track marketing effectiveness
- Maximize success of the regional plans by ensuring alignment, effective articulation and communication of marketing plans to internal stakeholders
- Direct store teams, regional marketing team & agencies on LSM initiatives and materials (toolkits, playbooks and manuals) to drive sales, guest count targets & restaurant profitability.
- Track progress on LSM initiatives and provide periodic updates to operations head.
- On an on-going basis, communicate marketing plans, results, and learning to restaurants, staff, agencies, partners & suppliers to derive the maximum value for the brand & LSM initiative
- Partner with Operations team for planning and overseeing execution of all the marketing related activities around new store launch as per the SOPs
- Recruit and deploy the Regional Operations team as per the business requirement
- Identify and plan for requisite training & development requirements for subordinates and team to help bridge skill gaps.
- Motivate the Regional Operations team to excel in performance and collaborate effectively with other functions for seamless operations.
- Lead functional skill building programs for team
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com
Deputy Manager – Design
Function
Development
Sub Function
Design
Locations
West or South
Job Summary
Responsible for designing and delivery of execution plans across the respective regions.
Financial Accountability (cost/revenue with exclusive authority)
< HRPL to provide >
Reports into
Deputy General Manager – Design
Direct Reports
NA
No. of Indirect Reports
NA
Areas of Responsibility
- Own the responsibility for the annual and quarterly plan for Design in the respective region.
- Governs design presentations with signoff (Interior coordination, RCP, seating layout and block lay out)
- Evaluate technical feasibility of projects – new and reinvestments.
- Support in sourcing of design materials, finishes and suppliers.
- Adherence to corporate policies and procedures to ensure consistency with agreed McDonald’s standards.
- Prepares cost estimates, reviews project proposals from architects and consultants to generate value for money design concepts
- Coordinates and monitors project implementation to ensure the project runs in sync with timelines, ensuring low-cost-best-value approach.
- Provides inputs and constructive feedback on design with the Head Design.
- Work with outsourced designer to ensure the design is cost effective functionable, safe, ease of maintenance-operation wise and practical for construction.
- Collaborate with Project Managers on installations of all agreed decor items and supervision if required at times.
- Liaise with Project Managers on periodic site inspections of finishes.
- Manage and support external Architects and consultants to deliver store designs
- Ensures efficiency and quality standards are in line with McDonald’s standards.
Stakeholder Interactions (Within the Organization)
- Internal functions like Internal functions like Operations, M&R, Legal, Projects, Purchase, Finance.
- Development Board
Stakeholder Interactions (Outside the Organization)
External Architects & Consultants
Geographical Scope
India West or South
Qualification
Mandatory: Bachelors – Architecture
Specific Certification (if Any)
NA
Preferred Total Experience
3 to 6 Years must have Project Management skills
Preferred Relevant Experience
3+ years Retail experience in Design and Execution
Send us your CV at on the email id mailto:careers@mcdonaldsindia.com